What we collect
- Contact information collected during sign-up, such as name, email, phone number if optional text messages are selected, ZIP code, and utility.
- Read-only utility electricity interval usage data retrieved through Bayou Energy after participant authorization.
- Utility billing summary data (billing amounts, supply and delivery charges, billing period dates) retrieved through your authorized utility account connection via Bayou Energy. Used to provide modeled bill comparisons and validate energy rate analysis.
- Pilot participation data, including sign-up dates, account-connection status, messages sent, and survey responses.
- Text message consent status, timestamp, opt-out status, and the consent form version used during sign-up.
How we use it
We use this information to generate personalized energy usage analysis, provide feedback through email and optional text messages, operate the pilot, troubleshoot participant support questions, and improve the pilot program. Billing summary data is used only for modeled bill comparison analysis and to validate energy rate calculations. It is not used to make account decisions or shared with third parties.
The Energy Insight Pilot provides educational modeling only. It does not change your utility account, utility service, or rate plan.
Retention
Pilot data is retained for the duration of the pilot and up to 12 months after the pilot ends, unless a longer period is needed for compliance, audit, or participant support. Text message opt-out records may be retained indefinitely for compliance so that opt-out preferences remain honored.
Sharing
We do not sell participant data. We use a small set of service providers to operate the pilot:
- Bayou Energy for read-only utility data retrieval (interval usage and billing summary) after participant authorization.
Text message consent
Text message consent is optional and recorded separately from pilot participation. The pilot stores consent status, timestamp, and form version from sign-up. You can opt out of pilot text messages at any time by replying STOP. Opting out of text messages does not stop email updates or remove you from the pilot.
Your choices
You may ask questions about your data, communication preferences, or pilot participation by emailing support@energyinsightpilot.com. For text message help, reply HELP to a pilot text message. To stop text messages, reply STOP.