Privacy Policy

What we collect

• Contact information collected during sign-up, such as name, email, phone number if optional text messages are selected, ZIP code, and utility.
• Read-only utility electricity interval usage data retrieved through Bayou Energy after participant authorization.
• Utility billing summary data, such as billing amounts, supply and delivery charges, billing period dates, and rate details, retrieved through your authorized utility account connection via Bayou Energy.
• Pilot participation data, including sign-up dates, account-connection status, messages sent, support requests, and survey responses.
• Text message consent status, timestamp, opt-out status, and the consent form version used during sign-up.
• Basic website interaction data if hosting analytics are enabled, such as page views, referrers, browser type, and approximate location derived from IP address.

How we use it

We use this information to generate personalized energy usage analysis, provide feedback through email and optional text messages, operate the pilot, troubleshoot participant support questions, and improve the pilot program.

Billing summary data is used only for modeled bill comparison analysis and to validate energy rate calculations. It is not used to make account decisions, change your utility service, or change your rate plan.

The Energy Insight Pilot provides educational modeling only. It does not change your utility account, utility service, meter, or rate plan.

Cookies and tracking

The public website is designed to work without third-party advertising trackers. We do not use advertising cookies, sell behavioral data, or share browsing activity for cross-context behavioral advertising.

We may use basic hosting or website analytics to understand how people use the site, such as page views, referrers, browser type, and general traffic patterns. We use that information to improve the website and support pilot operations, not to target ads.

Your browser may let you block or delete cookies and limit tracking signals. If we add analytics or tracking that requires consent, we will update this policy and provide an appropriate notice.

Sharing

We do not sell participant data. We use a small set of service providers to operate the pilot:

• Bayou Energy for read-only utility data retrieval, including interval usage and billing summary data, after participant authorization.
• Website hosting, email, text messaging, form, support, and security providers needed to run the pilot and communicate with participants.

We may also disclose information if required by law, to protect participants or the pilot, or to respond to valid legal process.

Text message consent

Text message consent is optional and recorded separately from pilot participation. The pilot stores consent status, timestamp, opt-out status, and form version from sign-up.

You can opt out of pilot text messages at any time by replying STOP. Opting out of text messages does not stop email updates or remove you from the pilot.

Retention

Pilot data is retained for the duration of the pilot and up to 12 months after the pilot ends, unless a longer period is needed for compliance, audit, security, or participant support.

Text message opt-out records may be retained indefinitely for compliance so that opt-out preferences remain honored.

Your data rights

You can ask what data we hold about you, ask us to correct inaccurate data, or ask us to delete your account and pilot data.

To make a request, use the privacy contact listed at the top of this page. We may need to verify that the request comes from you or someone authorized to act for you.

We aim to respond to privacy requests within 30 days. If a request is unusually complex or we need more time, we will let you know.

California and state-specific rights

California residents have rights under the California Consumer Privacy Act. Those rights may include the right to know what personal information we collect, access it, correct it, delete it, and limit certain uses of sensitive personal information. The categories of personal information we collect are listed in What we collect.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising your privacy rights. California residents can use the request process described in Your data rights.

Residents of other states with applicable privacy laws may have similar rights and can use the same request process.

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